HELP & SUPPORT DIRECTORY
Frequently Asked
Questions
Find clear, verified answers regarding clinical equipment qualification, insurance coverage details, and scheduled home delivery.
KNOWLEDGE BASE & SUPPORT
Find Your Answers
Browse verified medical equipment protocols, insurance claim steps, and equipment logistics organized by topic.
About Us & Products
What medical equipment categories do you supply?
We supply braces, walkers, wheelchairs, glucose monitors, compression pumps, and catheter supplies for home use. Everything is prescribed by your provider, with Medicare and insurance support from our team.
Insurance & Coverage
Will Medicare or commercial insurance cover my prescribed device?
Most eligible devices are covered under standard Medicare Part B or private health plans with qualifying physician certification. We perform an eligibility check to confirm out-of-pocket thresholds before any order moves forward.
How are prior authorization approvals managed?
Our dedicated billing coordinators compile medical records and submit prior authorization paperwork directly to your insurer.
Ordering & Delivery
Using Your Equipment
What is the expected transit time once my prescription clears?
Approved orders dispatch within 24 hours and typically reach patient residences in 2 to 4 business days. Priority expedited delivery is available for urgent post-discharge cases.
Is home equipment assembly and placement included?
Standard delivery includes safe doorstep or room-of-choice drop-off. Most products arrive pre-assembled and ready to use. Where a little setup is needed, each item comes with a user manual with simple, step-by-step instructions you can follow at home.
How do I access patient user manuals?
Most products arrive pre-assembled and ready to use. Where a little setup is needed, each item comes with a user manual with simple, step-by-step instructions you can follow at home.
What is the replacement protocol if a machine encounters an error?
Our technical support hotline operates round-the-clock for critical life-support systems. Routine maintenance issues receive rapid troubleshooting and component dispatch.
ℹ️ [CONFIRM WITH CLIENT] Critical replacements dispatched within 12 hours.
For Providers
How can clinical teams transmit patient orders electronically?
Prescribing clinics can submit electronic orders through our secure HIPAA portal, via e-prescribe EHR integrations, or by faxing our medical intake desk directly.
Do you furnish equipment compliance reporting to prescribers?
Yes, automated telemetry reports and patient adherence logs are systematically compiled and delivered to prescribing staff for ongoing insurance review.
ℹ️ [CONFIRM WITH CLIENT] Adherence milestones reported at 30, 60, and 90 days.
MULTI-CHANNEL ASSISTANCE
Still Have Questions?
Our dedicated care coordinators and eligibility specialists are standing by to verify your medical coverage and provide clear, immediate answers.
Call +1 754-218-8776
Direct phone link to our intake desk. Speak immediately with a specialist to review specific equipment coverage.
Toll-Free
Live Chat
Chat in real-time with an eligibility guide to clarify insurance terms and device qualification questions.
Instant Connection • Typical wait under 2 min
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Pick a convenient appointment window. A certified insurance advisor will call to complete your full eligibility check.
Guaranteed Call Time • No Hold Waiting
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