Yes, standard durable medical equipment and clinical care devices require an active prescription or written order from a licensed healthcare provider. If you do not have one on file yet, our care coordinators can reach out directly to your doctor's office to request the documentation on your behalf.

We ask for your primary insurance card details, policyholder identification, your current physician's contact information, and your delivery address. Our verification team reviews this information against payer medical guidelines before any order proceeds.

Many private insurance plans and Medicare Part B provide benefit coverage for medically necessary durable home equipment. Every plan maintains individual medical criteria, copay structures, and deductibles, so our team performs an upfront benefits check to outline your estimated plan coverage and any potential out-of-pocket costs prior to dispatch.

Once your physician signs the order and insurance eligibility review is completed, orders typically ship within 24 to 48 business hours. Standard home delivery arrives within 3 to 5 business days, and we supply tracking details so you can monitor your package every step of the journey.

If you transition insurers, update your Medicare plan, or experience a change in benefits status, simply notify our care coordination team. We will review your new insurance guidelines, update the billing profile, and ensure your supplies continue without administrative disruption.